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Shipping and Returns

Our warehouse operates Monday through Friday from 9am to 6pm except holidays. Delivery days are estimates only and are not guaranteed. For urgent packages, please email shop@co-collections.com and we will do our best to accommodate.

Holiday

Our warehouse is closed on the following holidays. Please plan accordingly as orders will not be shipped on these dates, in addition to weekends.

Martin Luther King Day

Memorial Day

Independence Day

Labor Day

Thanksgiving

Day After Thanksgiving

Christmas Holiday

New Year’s December

US Shipping

CO offers complimentary standard shipping within the United States. Express (2-3 day) or next day shipping is available for an additional charge. Orders will be processed within 24 hours of on the following business day. We do not ship to PO Boxes.

International Shipping

CO currently ships to the US, Canada, Europe, China, Japan, South Korea, Australia and New Zealand. Shipping is done via UPS. The recipient must bear any additional charges including duties and taxes required by the destination country for customs clearance.

Returns

CO accepts returns of full-price items in their original condition within 14 days of the item's arrival date, provided that all original tags are attached. Sale items are eligible for exchange or store credit only. Items marked as Final Sale are not returnable for refund, exchange, or store credit. Please contact shop@co-collections.com for more information.


Domestic Returns

A return label is provided for your convenience. The return shipping fee will be deducted from your refund or store credit.

Item must be postmarked within 14 days of the item(s) arrival date. Once the item has been received by our team please allow 7 business days for your refund to be processed.


International Returns

All orders shipped internationally are final sale as well as sale items marked as final sale. Please contact shop@co-collections.com for further assistance.

Price Adjustments

We offer a one-time price adjustment on items purchased at full price that have been marked down within 14 days of purchase. Sale items are ineligible for further price adjustments.

Price adjusted orders are considered Final Sale (not eligible for return or exchanges).

Questions

Please contact shop@co-collections.com and include your order number if possible.

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For questions regarding your shopping experience, please contact us via email or by phone. We will respond to every email within 24 hours. Monday to Friday excluding holidays.

General Inquiries

info@co-collections.com

+1 (323) 428-2275

9AM - 6PM

Online Orders and Returns

shop@co-collections.com

Technical Support

shop@co-collections.com

Press

press@co-collections.com

Wholesale

amanda@co-collections.com

Japan Wholesale

co-sales@co-collections.com

Careers

careers@co-collections.com

intern@co-collections.com

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