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Membership Program Terms and Conditions

The terms and conditions set forth below (“Terms and Conditions”) apply to the CO Essentials Members Program (“Members Program”). These Terms and Conditions are between you (“Member” or “you”) and CO Collection, LLC (“CO”, “we” or “us”). By registering for, joining or using the Members Program, you hereby consent to enter into an electronic agreement and for CO to send to you electronic communications about your Members Program Membership (“Membership”), as further set forth below, and you hereby agree to these Terms and Conditions and the CO Privacy Policy.

For information on the CO Privacy Policy, view the CO Privacy Policy, as it may be amended by CO from time to time.

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN THE “GOVERNING LAW; ARBITRATION” SECTION BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF ANY KIND.

Consent To Electronic Communications

By registering, joining or using the Members Program, you are consenting for CO to send to you electronic communications about the Members Program and your Membership.

Categories of Communications. You consent to receive communications relating to your Membership in electronic form. The communications covered by your consent may include, but are not limited to: (i) any initial disclosure statement or agreement governing your Membership, including these Terms and Conditions; (ii) any disclosure required by federal, state, provincial, territorial or local law, including any disclosure under the federal Electronic Fund Transfer Act, the federal Fair Credit Reporting Act and the financial privacy provisions of the Gramm-Leach-Bliley Act; (iii) any letter, notice or alert regarding your Membership, including, but not limited to, notices regarding expiration and renewal of your Membership, and any change to your Membership; and (iv) any other disclosures, notices or communications in connection with the application for, opening of, and maintenance of your Membership. Such electronic communications may include your name and certain information about your Membership, including the expiration date of your Membership and Membership renewal fee. Electronic communications may be reviewed by any party, including us, with access to your Membership, the email account you have provided to us for delivering these communications, or the hardware or software you use to view your Membership information or your email account.

How to Withdraw Your Consent. You may not apply online for a Membership, and you may not register your Membership for online services (including electronic statements or mobile alerts), unless you also provide your consent to receive electronic communications. If you have registered for online services (such as electronic statements or mobile alerts) and you subsequently wish to withdraw your consent to receive future electronic communications, you must unsubscribe from each service you have elected to receive in order to completely withdraw your consent to receive electronic communications. Any withdrawal of your consent to electronic communications will be effective only after we have a reasonable period of time to process such withdrawal request.

How to Update Your Records. You agree to promptly update your contact information, including your email address, if it changes, by providing such updated information through your online account with CO (at co-collections.com) or by emailing the CO Members Program at shop@co-collections.com. Hardware and Software Requirements. In order to access your Membership and any related electronic communications, you must have a computer, mobile device or other device with Internet-browsing capabilities; an SSL-enabled web browser that supports HTML 5, JavaScript and CSS3; an Internet connection; and sufficient electronic storage capacity on your hard drive or other data storage facility, or a means to print or store notices and information through your browser software. Such hardware or software requirements may change from time to time. We will post on our websites offering the Members Program, any changes in such requirements that may affect your access to electronic communications related to your Membership. You should periodically check for such posted information.

Communications in Writing. All communications in either electronic or paper format from us to you will be considered to be in writing. You should print or download a copy of this consent, these Terms and Conditions and any other electronic communication that is important to you for your records.

Electronic Signatures. You acknowledge that by clicking on the “Join Now”, “Sign In to Join”, “Continue” or a similar button provided in connection with these Terms and Conditions, you are indicating your intent to sign up for electronic communications, and that such action shall constitute your signature.

US Federal Law. You acknowledge and agree that your consent is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business and communicate with you by electronic means.

Members Program Benefits

The Members Program is a paid membership program available to U.S. residents that, subject to these Terms and Conditions and applicable law, provides members of the Members Program with the following benefits:

  • 20% savings on all full-priced Essentials and Online Exclusives.

  • 20% additional savings on all reduced-priced Essentials and Online Exclusives.

  • Early access to online Sales.

  • Exclusive members-only promotions.

  • Priority order processing and personal concierge.

  • Once a month members-only promotion.

Benefit Exclusions

Certain products may be excluded from the Members Program benefits, including, without limitation, handbags, limited edition items, collaborations, and other items that may be identified from time to time.

The Members Program benefits cannot be used in conjunction with any coupon or with any other discount, unless specifically stated otherwise in the applicable coupon or discount.

This Members Program is for individual consumers only and is not available to any company or corporate entity/enterprise. Without limiting the foregoing, the Members Program benefits cannot be used in conjunction with employee discounts, preferred friends discount or corporate or institutional discounts. CO may also offer certain existing or new programs, promotions, merchandise categories and other offers that are not eligible to be combined with Members Program benefits.

Members Program discounts cannot be used toward the purchase of gift cards, applicable fees for gift boxes, personalization/monogramming, shipping and handling or toward applicable taxes.

Members Program Terms and Conditions

You must be at least eighteen (18) years of age or older, depending on the age of majority in the place of your residence, to register for, join or use the Members Program.

Members Program Fee, Terms and Renewals

THE FEE FOR THE MEMBERS PROGRAM (THE “MEMBERSHIP FEE”) IS ONE HUNDRED DOLLARS (USD $150.00), PLUS ANY APPLICABLE TAXES, AND IS NON-REFUNDABLE. CO MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THE MEMBERSHIP FEE FROM YEAR TO YEAR.

YOUR MEMBERSHIP WILL AUTO-RENEW EACH YEAR FOR $150, PLUS APPLICABLE TAXES. YOU CAN CANCEL AUTO-RENEWAL IN YOUR MEMBERSHIP ACCOUNT SETTINGS.

YOU MAY OPT-IN TO RECEIVE MEMBERSHIP RENEWAL REMINDERS VIA EMAIL BY ADJUSTING YOUR SETTINGS IN “MY ACCOUNT”. IF YOU HAVE OPTED-IN TO EMAIL REMINDERS, WE WILL SEND YOU A RENEWAL REMINDER THREE (3) DAYS PRIOR TO THE EXPIRATION OF THE THEN-CURRENT MEMBERSHIP TERM. IF YOU RESIDE IN A STATE OR PROVINCE WHERE SPECIFIC RENEWAL NOTIFICATIONS ARE REQUIRED, YOU WILL RECEIVE A RENEWAL REMAINDER VIA EMAIL WITHIN THE APPLICABLE TIMEFRAME REQUIRED BY LAW IN YOUR STATE OR PROVINCE. RENEWAL NOTIFICATIONS WILL INCLUDE INSTRUCTIONS ON HOW TO CANCEL YOUR MEMBERSHIP TO AVOID ANY FUTURE CHARGE.

IF YOUR PAYMENT CARD IS DECLINED, WE MAY CONTINUE ATTEMPTING TO PROCESS YOUR MEMBERSHIP FEE UNTIL THE CHARGE IS APPROVED BY YOUR PAYMENT CARD ISSUER. IN ADDITION, YOU AGREE TO PROVIDE US WITH ALTERNATE PAYMENT CARD INFORMATION FOR PURPOSES OF PROCESSING ANY CHARGES OWED BY YOU, INCLUDING ANY APPLICABLE MEMBERSHIP FEE. WE AND OUR THIRD PARTY PAYMENT SERVICE PROVIDERS MAY REQUEST, AND MAY RECEIVE FROM ANY OF YOUR PAYMENT CARD ISSUERS UPDATED PAYMENT CARD INFORMATION, SUCH AS CANCELLATION OF ANY PAYMENT CARD ACCOUNT, UPDATED PAYMENT CARD NUMBERS OR EXPIRATION DATES. IF SUCH UPDATED INFORMATION IS PROVIDED TO US AND/OR ANY OF OUR THIRD-PARTY PAYMENT SERVICE PROVIDERS, WE MAY USE THAT INFORMATION TO PROCESS ANY PAYMENT THAT YOU HAVE AUTHORIZED US TO CHARGE TO SUCH PAYMENT CARD, INCLUDING PAYMENT FOR ANY APPLICABLE MEMBERSHIP FEE. BY ENROLLING IN THE MEMBERS PROGRAM, YOU HEREBY AUTHORIZE CO AND ITS THIRD PARTY PAYMENT SERVICE PROVIDERS TO UPDATE YOUR PAYMENT CARD INFORMATION AND CHARGE YOUR PAYMENT CARD USING ANY SUCH UPDATED PAYMENT CARD INFORMATION. YOUR PAYMENT CARD ISSUER MAY ALLOW YOU TO OPT OUT OF PROVIDING UPDATED CARD INFORMATION. FOR MORE INFORMATION, PLEASE CONTACT YOUR PAYMENT CARD ISSUER.

All Sales Of The Members Program Are Final

Except as expressly set forth in these Terms and Conditions or otherwise required by applicable law, paid Membership Fees are non-refundable. If you decide to cancel your Membership, your Membership will automatically expire at the end of your then-current Membership term.

For Members Program benefits to apply to a particular purchase, your Membership must be active and available at the time of purchase. Your Membership will become active at the time of joining the Members Program and its benefits may be applied immediately to any purchase made after you become a Member.

Enrollment and participation in the Members Program are voluntary, optional and not required to complete any transaction or sale, including, but not limited to, any credit or debit card transaction.

CO reserves the right, in its sole and absolute discretion, to exclude any individual(s) from the Members Program or to terminate any Membership, for any reason, including, without limitation, abuse of the Members Program, failure to follow these Terms and Conditions, or fraud, misrepresentation or other conduct detrimental to the interests of CO. Any such exclusion or termination may affect eligibility for further participation in the Members Program and/or any other CO program.

The Members Program makes available special discounts, savings and/or complimentary access (as applicable) with respect to certain goods and services, as expressly provided in these Terms and Conditions. Notwithstanding anything herein to the contrary, no services are made available pursuant to these Terms and Conditions; and services made available by CO are made available subject to separate terms, and certain goods may be subject to separate terms as well.

Important Note to New Jersey Consumers

If you are a consumer residing in New Jersey, the following provisions of these Terms and Conditions do not apply to you (and do not limit any rights that you may have) to the extent that they are unenforceable under New Jersey law: (a) in the “Disclaimers; Limitations of Liability” section below, the disclaimer of liability for any indirect, incidental, punitive and consequential damages of any kind (for example, to the extent unenforceable under the New Jersey Punitive Damages Act, New Jersey Products Liability Act, New Jersey Uniform Commercial Code and New Jersey Consumer Fraud Act; (b) in the “Disclaimers; Limitations of Liability” section below, the limitation on liability for loss, misappropriation and/or theft of data, goodwill, income or profit, loss of or damage to property of any kind, and any other intangible losses (for example, to the extent unenforceable under the New Jersey Identity Theft Protection Act and New Jersey Consumer Fraud Act); (c) in the “Disclaimers; Limitations of Liability” section below, application of the limitations of liability to the recovery of damages that arise under breach or repudiation of contract, tort, civil liability, negligence, gross negligence or strict liability (for example, to the extent such damages are recoverable by a consumer under New Jersey law, including the New Jersey Products Liability Act; and (d) in the “Governing Law; Arbitration” section below, the California governing law provision (for example, to the extent that your rights as a consumer residing in New Jersey are required to be governed by New Jersey law).

Changes To Members Program and These Terms and Conditions

CO may, in its sole and absolute discretion, change any provision of these Terms and Conditions, including, without limitation, Members Program benefits, exclusions and fees, at any time and without liability. CO may notify you of such changes by any reasonable means, including by posting revised Terms and Conditions on this page or on our websites offering the Members Program. Any change to these Terms and Conditions shall take effect immediately, unless otherwise provided by CO or otherwise required or prohibited by law. You may view the current version of the Terms and Conditions at any time at any CO website.

It is your responsibility to check or review the Terms and Conditions from time to time to keep informed of changes. The “Last Updated” legend above indicates when these Terms and Conditions were last changed.

To the fullest extent permitted by applicable law, if you continue to use your Membership after we change these Term and Conditions, or if you do not cancel your Membership as described above, you will be indicating your acceptance of such changes. If any change to these Terms and Conditions is for any reason found invalid, void or unenforceable, such change is severable and will not affect the validity and enforceability of any remaining change or any other provision of these Terms and Conditions.

Accuracy of Information

We expect Members to submit and maintain accurate and current information in connection with their Membership. Such information includes, without limitation, name, address, email address and phone number. Members are responsible for ensuring that all of their account information is up-to-date and accurate (as account information such as, without limitation, a Member’s billing address may affect certain Membership renewal terms and legally mandated notice requirements). Periodically, we may use the U.S. and Canada National Change of Address (NCOA) system to update the mailing addresses for Members in our database, through information provided by the United States Postal Service. Members can change their Membership information by updating their Member profile data through an authenticated website account; or emailing the Members Program at shop@co-collections.com. We are not responsible or liable for any correspondence (including any physical mail or email) that is lost, delayed or misdirected.

Marketing and Email Communication

Unless you expressly opt-out, by joining the Members Program, you, to the extent permitted by applicable law, automatically subscribe to CO’s marketing and e-mail exclusives and will receive, and agree to receive, promotional mail and emails from CO. Unsubscribing from CO’s marketing and/or email exclusives will not discontinue your Membership. If you do not wish to receive future marketing and/or email exclusives, you can request that they be discontinued by updating your settings in “My Account” and/or by emailing the Members Program at shop@co-collections.com. We will seek to implement your request within a reasonable time period. Please note that Members who unsubscribe from CO’s marketing and/or email exclusives will continue to receive non-marketing emails, postal mail and other communications from CO relating to the Members Program.

Disclaimers; Limimation of Liability

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: (A) USE OF THE MEMBERS PROGRAM AND ANY OF ITS ASSOCIATED BENEFITS IS AT YOUR SOLE RISK; (B) THE MEMBERS PROGRAM AND ITS BENEFITS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS; (C) CO AND ALL OF ITS AFFILIATES, DIRECTORS, OFFICERS AND AGENTS (COLLECTIVELY, “MEMBERS PROGRAM PROVIDERS”) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT; AND (D) MEMBERS PROGRAM PROVIDERS MAKE NO WARRANTY THAT: (I) THE MEMBERS PROGRAM WILL MEET YOUR REQUIREMENTS; (II) THE MEMBERS PROGRAM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (III) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU IN CONNECTION WITH YOUR USE OF THE MEMBERS PROGRAM WILL MEET YOUR EXPECTATIONS.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW; (Y) MEMBERS PROGRAM PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR APPLICATION FOR MEMBERSHIP IN, YOUR PARTICIPATION IN, YOUR MEMBERSHIP IN AND/OR THE TERMINATION OF YOUR MEMBERSHIP IN, THE MEMBERS PROGRAM; AND (Z) THE FOREGOING IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, PUNITIVE AND/OR CONSEQUENTIAL DAMAGES, LOSS, MISAPPROPRIATION AND/OR THEFT OF DATA, GOODWILL, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY OF ANY KIND, ANY OTHER INTANGIBLE LOSSES AND CLAIMS OF THIRD PARTIES RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE MEMBERS PROGRAM OR ANY BENEFITS THEREOF; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO IN CONNECTION WITH THE MEMBERS PROGRAM; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR MEMBERS PROGRAM DATA; OR (IV) ANY OTHER MATTER RELATING TO THE MEMBERS PROGRAM OR YOUR MEMBERSHIP.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABE LAW: THE MAXIMUM COLLECTIVE LIABILITY OF THE MEMBERS PROGRAM PROVIDERS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, HOWEVER ARISING, SHALL BE EQUAL TO THE GREATER OF (1) THE MEMBERSHIP FEES ACTUALLY PAID BY YOU TO THE MEMBERS PROGRAM PROVIDERS IN EXCHANGE SOLELY FOR THE RIGHT TO USE THE MEMBERS PROGRAM IN THE PREVIOUS TWELVE (12) MONTHS; AND (2) ONE HUNDRED FIFTY U.S. DOLLARS ($150.00). EXCEPT AS MAY BE PROHIBITED BY APPLICABLE LAW, THE LIMITATIONS SET FORTH HEREIN SHALL APPLY WITH RESPECT TO ANY THEORY OF LEGAL LIABILITY, INCLUDING BREACH OR REPUDIATION OF CONTRACT, TORT, CIVIL LIABILITY, NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABE LAW, BY AGREEING TO THESE TERMS AND CONDITIONS, YOU WILLINGLY AGREE THAT YOU HAVE RELINQUISHED YOUR RIGHT TO SEEK DAMAGES FROM THE MEMBERS PROGRAM PROVIDERS AS SET FORTH HEREIN, AND THAT SUCH LIMITATION REFLECTS A REASONABLE ALLOCATION OF RISK.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES; ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Termination

We may terminate or decline to renew your Membership at our reasonable discretion, including if we suspect that you have breached any provision of these Terms and Conditions, and as otherwise provided herein. No failure to insist upon or enforce strict compliance with these Terms and Conditions will constitute a waiver of any provision hereof or any of our rights.

Governing Law: Arbitration

Subject to applicable law, these Terms and Conditions are governed by the laws of the United States (including the Federal Arbitration Act and other federal arbitration law) and the State of California, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND CO, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT CO AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS AND CONDITIONS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online at https://adr.org/sites/default/files/Consumer_Rules_Web_0.pdf. If the AAA is unable or declines to administer the arbitration, the arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures, as amended by this Agreement. The Streamlined Arbitration Rules and Procedures are available online at http://www.jamsadr.com/rules-streamlined- arbitration/. If both the AAA and JAMS are unable or decline to administer the arbitration, a court of competent jurisdiction may appoint the arbitrator. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances, or as otherwise required by the AAA or JAMS, as applicable. If the parties are unable to agree on a location, such determination should be made by the AAA or JAMS, as applicable, or by the arbitrator. The arbitrator’s decision will follow these Terms and Conditions and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms and Conditions, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms and Conditions will preclude you from bringing issues to the attention of federal, state, provincial, territorial or local agencies and, if the law allows, they can seek relief against us for you.

Acknowledgement

These Terms and Conditions, including all documents referenced herein, represent the entire understanding between you and CO with respect to the Members Program, and supersede any other agreements, statements or representations with respect to the Members Program. Headings used in these Terms and Conditions are for reference only and shall not affect the meaning of any terms. Any Member of the Members Program is deemed to have accepted these Terms and Conditions and the CO Privacy Policy.

Intellectual Property

As between you and CO, all Members Program materials, including all designs, texts, graphics, logos, button icons, images, audio clips, software, and the compilation thereof (including the selection, arrangement and assembly thereof) is the exclusive property of CO, and is protected by United States and international copyright and other intellectual property laws. Unless otherwise indicated on a particular part of the Members Program materials, you are granted permission solely to electronically copy and print portions of the Members Program materials for the sole purpose of using the Members Program materials for your personal, non-commercial use, subject to these Terms and Conditions. Any other use of any Members Program materials (including any reproduction, modification, distribution, republishing, transmission, display or performance) without the prior written permission of CO is strictly prohibited.

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For questions regarding your shopping experience, please contact us via email or by phone. We will respond to every email within 24 hours. Monday to Friday excluding holidays.

General Inquiries

info@co-collections.com

+1 (323) 428-2275

9AM - 6PM

Online Orders and Returns

shop@co-collections.com

Technical Support

shop@co-collections.com

Press

press@co-collections.com

Wholesale

amanda@co-collections.com

Japan Wholesale

co-sales@co-collections.com

Careers

careers@co-collections.com

intern@co-collections.com

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