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Editor's Letter Stephanie's Edit Evening Edit Essentials Guide About Membership Store
Frequently Asked Questions
Q: How do I purchase a membership?

A: Essentials membership means access to an array of insider perks: a perpetual 20% off all full-priced Essentials and Online Exclusives, an additional 20% off sale Essentials and Online Exclusives, free shipping in the U.S, exclusive sale access, and more. To become a member please follow the steps below:

  1. Use the navigation menu or follow this link and click “Become a Member” https://co-collections.com/products/membership-program.

  2. You will receive an email confirming your account has been activated.

  3. To complete your purchase, make sure you are logged into your account (your name appears in the upper right hand corner when logged in) and use the code MEMBER at checkout.

Q: Why is my member discount not appearing at checkout?

A: Membership benefits apply to all Essentials, Online Exclusives and other seasonal discounts and sales. If you are not receiving your discount at checkout, please use the code MEMBER.

Q: How do I return or exchange an item?

A: CO accepts returns of full-price items in their original condition within 14 days of the item's arrival date, provided that all original tags are attached. Sale items are eligible for store credit or exchange only. For detailed instructions on returning or exchanging your item, please visit https://co-collections.com/pages/shipping-returns

Q: My country is not in the drop-down menu – how do I go about processing an order?

A: We are committed to continuing to expand our international shipping capabilities. If your country does not appear in the dropdown menu for international shipping, please send us an email at shop@co-collections.com . We will see if we are able to add your country to our international shipping list or let you know when we expect to be able to do so.

Q: X and X are my measurements – which size do you think I should order?

A: All CO products have Size and Fit recommendations listed under “Size and Fit” sections on individual product pages. The Size Guide also lists measurement ranges to assist you in determining the right size for you. If you have more specific size and fit questions, we are happy to assist you via email at shop@co-collections.com

Q: If I use my 20% off first purchase code, is this considered on sale or can I still return/exchange?

A: Items purchased using a discount code are not considered final sale and can be returned for a refund (excluding the discount code amount) or exchanged. Items that are not eligible for refund are marked “Exchanges or Store Credit Only” on their product pages.

Q: I submitted my email address for a 20% discount on my first purchase however I never received a code via email.

Thank you for signing up for our Newsletter! Discount codes are only sent out one time per customer, so please confirm that this is your first time signing up for the Newsletter. If you signed up in the past, the message containing the code may still be in your inbox. If you are sure this is your first time signing up, please check your spam folders and filters. If you still don’t see the email, please email shop@co-collections.com and we will be happy to assist you.

Q: I entered my 15% off first purchase code at checkout but it did not deduct my discount.

A: The 15% welcome code can only be used once per customer. Please make sure you have not used the code before. Discount codes may not be combined with other discounts including member discounts. Please make sure you are not attempting to combine discount codes or apply a discount code to an otherwise discounted item. If none of the above apply to you, please contact shop@co-collections.com.

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For questions regarding your shopping experience, please contact us via email or by phone. We will respond to every email within 24 hours. Monday to Friday excluding holidays.

General Inquiries

info@co-collections.com

+1 (323) 428-2275

9AM - 6PM

Online Orders and Returns

shop@co-collections.com

Technical Support

shop@co-collections.com

Press

press@co-collections.com

Wholesale

amanda@co-collections.com

Japan Wholesale

co-sales@co-collections.com

Careers

careers@co-collections.com

intern@co-collections.com

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